Refund policy

RETURN AND REFUND POLICY

Last updated: September 27, 2026

30-Day Return Policy

We accept return requests made within 30 days after your order is delivered.

To be eligible for a return under our voluntary 30-day return policy, the item must be unused, in the same condition in which you received it, and returned with its original packaging, accessories, manuals, and proof of purchase or order number.

To request a return, email support@storesnuvora.com with your order number and the reason for the return. Please wait for return authorization and instructions before sending the item.

Approved returns must be sent to:

Storesnuvora Returns
1055 Sandhill Ave
Carson, CA 90746
United States

Items sent back without first requesting a return may not be accepted. After your return is approved, please ship it within 14 days.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service because the customer remains responsible for the package until it is delivered to us.

If we provide a return label for a change-of-mind return, the cost of that label will be disclosed before you accept it and may be deducted from the refund.

If an item is defective, damaged, or incorrect, Storesnuvora will cover the reasonable return shipping cost or provide a prepaid return label.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is defective, damaged in transit, or different from what you ordered, contact support@storesnuvora.com as soon as possible.

Include your order number, a description of the problem, and clear photographs or video when reasonably available. We will review the issue and, when appropriate, offer a replacement, repair, or refund at no additional cost.

This section does not limit any rights you may have under applicable consumer protection law.

Non-Returnable Items

The following items cannot be returned for change-of-mind reasons, except where required by law:

  • Gift cards;

  • Personalized or custom-made products;

  • Opened fragrance oils, refills, or other sealed consumable products that cannot reasonably be resold for health or safety reasons;

  • Items damaged through misuse, unauthorized modification, improper installation, accidental damage after delivery, or failure to follow the product instructions.

Please contact us before returning any product if you are unsure whether it is eligible.

Sale, Promotional, and Bundle Items

Sale, discounted, promotional, and bundle items are eligible for return under the same conditions as regularly priced items unless the product was clearly identified as “Final Sale” before purchase and applicable law permits that restriction.

A refund will be based on the amount actually paid for the returned item after discounts shown at checkout. Complimentary gifts have no cash refund value.

Exchanges

For the fastest exchange, request a return for the original item. After the return is approved, place a separate order for the replacement item.

If an item is defective, damaged, or incorrect, contact us before placing another order so that we can arrange an appropriate replacement or other solution.

Order Cancellations and Address Changes

To request an order cancellation or shipping-address change, contact support@storesnuvora.com as soon as possible.

We cannot guarantee that an order can be canceled or changed after it has entered processing, fulfillment, or shipment. If the order has already shipped, you may request a return after delivery in accordance with this policy.

Refunds

After receiving and inspecting your return, we will email you to confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the refund to your account.

For change-of-mind returns, original shipping charges and return shipping costs are not refundable, except where required by law.

For defective, damaged, or incorrect items, we will refund the applicable product price, taxes collected by us, and standard shipping charges when required.

If more than 10 business days have passed since we approved your refund and it has not appeared, contact support@storesnuvora.com.

International Returns

International customers are responsible for change-of-mind return shipping costs. Customs duties, import taxes, brokerage fees, and other charges paid directly to a carrier or government authority may not be refundable by Storesnuvora.

Taxes or duties collected directly by Storesnuvora will be refunded when required by applicable law.

European Economic Area and United Kingdom Consumers

If you are a consumer in the European Economic Area or the United Kingdom, you generally have a statutory right to cancel an eligible online purchase within 14 days after receiving it, without giving a reason.

After notifying us that you are exercising this right, you must return the goods within the period required by applicable law. You are responsible for the direct cost of returning the goods unless the item is defective, damaged, incorrect, or we have agreed to pay that cost.

You may inspect and handle the goods only as reasonably necessary to determine their nature, characteristics, and function. Where permitted by law, we may reduce the refund to reflect diminished value caused by handling beyond what is reasonably necessary.

Where required by law, the refund will include the cost of the least expensive standard delivery option offered for the original order. We will process the refund within the legally required period. Where permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Exceptions to the statutory withdrawal right apply only where allowed by applicable law. Nothing in this policy limits your legal rights concerning faulty, damaged, misdescribed, or non-conforming goods.

Model Withdrawal Notice for EEA and UK Consumers

To exercise your statutory withdrawal right, you may email the following information to support@storesnuvora.com:

  • Your name;

  • Your address;

  • Your order number;

  • The goods being returned;

  • The order date;

  • The delivery date;

  • A clear statement that you wish to withdraw from the purchase.

Contact

For questions about returns or refunds, contact:

Email: support@storesnuvora.com
Return address: Storesnuvora Returns, 1055 Sandhill Ave, Carson, CA 90746, United States